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Marketing

Your website is probably losing you clients before they scroll

Social + Sum · 5 min read

Most studio websites are portfolios wearing a website's clothes. They're beautiful, they load properly, and they still lose the visitor who was ready to enquire, usually within the first few seconds, before a single project photo has had time to make its case.

The first screen is doing more work than you think

A visitor decides whether to keep scrolling almost instantly, and that decision is made before your best work is even visible. If the top of the page is a full-bleed hero image with no sense of who it's for or what happens next, you're asking someone to do the work of figuring out whether they're in the right place. Most won't bother; they'll simply leave and go back to the search result or the Instagram post that sent them there.

What the top of the page actually needs

Portfolio pages and enquiry pages are different jobs

A portfolio page's job is to prove taste. An enquiry page's job is to remove friction. Studios often ask one page to do both, which usually means the enquiry step gets buried three sections down, after the photography has already made its case to whoever was patient enough to keep scrolling. Separating those two jobs, even slightly, usually does more for conversion than any redesign of the photography itself.

A quick test: open your own site on a phone, and time how many seconds pass before you'd know, as a stranger, exactly who it's for and what to click. If it takes longer than you'd like, that's the fix to make first, before touching anything else on the page.

Good photography gets someone to stay. A clear next step is what actually turns that attention into an enquiry, and it's usually the smaller, cheaper fix of the two.

We look at exactly this when we build out a studio's funnel, starting with what happens in the first few seconds.

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